100% Floral Quality Guarantee

We guarantee the quality of our flowers, and back that guarantee up with a 100% money back guarantee if you are not satisfied with the quality of your flowers.  Please make sure that you follow the care instructions which are provided in the FAQs and on each product page. Flowers are products of nature and therefore their appearance may differ slightly from the images on PetalDriven.com. In order to qualify for our guarantee please ensure that your flowers are immediately hydrated upon receipt. PetalDriven.com is not responsible for mishandling of the flowers by the customer. Therefore, PetalDriven.com is not responsible any damage that appears after the customer has received and hydrated their flowers. 

PetalDriven.com is not responsible for any product quality issues which may arise from FedEx shipping delays, customs inspection delays, damage due to inclement weather or lost or stolen packages.

Our goal is to provide you with the freshest and best quality flowers possible. If, for some reason, you are not satisfied with your shipment please email PetalDriven.com Customer Service at info@petaldriven.com or call us at 1.888.Petal.29 as soon as possible. We require digital images to be included with any claims, to be submitted within 48 hours of delivery.

These are natural products. The product you receive may vary slightly from the image shown.

At PetalDriven.com, we strive to provide the highest quality fresh cut flowers and exceptional customer service. If for any reason you are not completely satisfied with your purchase, please review our refund policy below:

  1. Eligibility for Refunds:

    • To be eligible for a refund, you must notify us within 48 hours of receiving your order.
    • Refunds are applicable for flowers that arrive damaged, wilted, or in poor condition. Please provide clear photographs of the flowers as evidence of their condition.
    • Refunds are not available for dissatisfaction due to subjective preferences (e.g., color, size, or shape variations).

  2. Refund Process:

    • To initiate a refund, please contact our customer service team at info@petaldriven.com within 48 hours of receiving your order. Include your order number, photographs of the flowers, and a brief description of the issue.
    • Our team will review your request and, if approved, will process your refund within 5 business days. Refunds will be issued to the original payment method.

  3. Partial Refunds:

    • In some cases, partial refunds may be issued if only a portion of the flowers in your order were damaged or if the issue is minor.

  4. Non-Refundable Situations:

    • We do not offer refunds for orders that are not reported within the 48-hour window.
    • We are not responsible for damages that occur due to improper care or handling after delivery.
    • Customized or special orders are non-refundable unless they arrive damaged or in poor condition.

  5. Exchanges:

    • In lieu of a refund, you may request an exchange for the same product or a product of equal value. Exchanges follow the same eligibility criteria and process as refunds.

At PetalDriven.com, your satisfaction is our priority. We are committed to resolving any issues promptly and ensuring you have a positive experience with our fresh cut flowers. If you have any questions or need further assistance, please contact our customer service team at info@petaldriven.com.

Thank you for choosing PetalDriven.com!