We guarantee the quality of our flowers. Please make sure that you follow the care instructions which are provided in the FAQs and on each product page. Flowers are plants and therefore their appearance may differ slightly from the images on In order to qualify for our guarantee please ensure that your flowers are immediately hydrated upon receipt. is not responsible for mishandling of the flowers by the customer. Therefore, is not responsible any damage that appears after the customer has received and hydrated their flowers. 

PetalDriven is not liable for any missing packages or any damages due to weather delays, shipping service delays, or delays due to government inspection, and/or any damages resulting from natural disasters. is not responsible for any product quality issues which may arise from FedEx shipping delays, customs inspection delays, damage due to inclement weather or lost packages and stolen packages.

Satisfaction is guaranteed. If, for some reason, you are not satisfied with your shipment please email Customer Service at or call us at 1.888.Petal.29 as soon as possible. We require digital images to be included with any claims, to be submitted within 24 hours of delivery.

These are natural products. The product you receive may vary slightly from the image shown.