F.A.Q.'s

How far in advance can I order my flowers?

Flowers are seasonal, so due to fluctuating pricing and availability, you have the option to order flowers directly off of the site up to 6 months before the delivery date. If you’d like to order flowers for an event that’s further into the future, that’s great too! Send us an email or give us a call with what you’re looking for, and we will get back to with our availability and price quote ASAP!

What delivery days are available?

We ship our flowers on Mondays, Tuesdays, Wednesdays and Thursdays to make sure that they arrive at your door as fresh as possible for delivery on Tuesdays, Wednesdays, Thursdays and Fridays. If you’ve got a weekend event, we recommend ordering your flowers to be delivered on Wednesday or Thursday – that will give them the perfect amount of time to hydrate and begin opening so that by the time the weekend rolls around they are looking their best!

What do I do with the flowers once I receive them?

Your flowers will arrive in a floral box, wrapped up in a protective paper or plastic sleeve. Once you open the box: ● First unwrap the flowers and give them some room to breathe. They’ve just made a long trip so don’t worry if they look like they’re a little dehydrated or sleepy- just think of how you would feel after getting off an international flight! ● Have a bucket or vase with a few inches of water ready, and remove any foliage on the stems that might fall below the water line. ● The next step is to cut the stems with floral shears or a sharp knife about 1 inch from the bottoms. It’s always best to cut them at an angle, so that the flowers have even more space to drink from- water is their best friend!  ● Then, simply place them in the water, and keep them indoors in a cool, dry place away from any heaters, air conditioning drafts, or direct sunlight and you’re ready to go! We recommend allowing the flowers to hydrate for at least 4-6 hours before starting to work with them, but the more time the better- typically our customers have their flowers arrive a few days prior to their event in order to give them the opportunity to hydrate and start to open so they can look perfect for showtime!

How will my flowers be delivered?

All of our flowers are shipped FedEx Priority Overnight, straight from our partners all over the world. That means they’ll arrive at your door, freshly cut, and ready for you to work your magic! Tracking information will be sent when the flowers ship, so you can expect an email with your tracking information the day before delivery. Deliveries should arrive on the scheduled delivery date before 10:30 AM in most areas, but delivery times can vary based on your delivery location. Fedex delays are rare, but can happen, so please keep an eye on your tracking so that you will be up to date on when your flowers will arrive. Flowers are shipped with "No Signature Required" so you do not need to be there for delivery, but once delivered, please make sure to receive your flowers, cut the bottoms of the stems, and place them in fresh water as soon as possible after delivery.

Why buy from us?

Our flowers come directly from farms around the world, where we work one-on-one with farmers to source the highest quality blossoms available. That’s the key difference between our flowers and our competitors’: We work directly with farms and distributors worldwide, and ship directly from them to you. The result is fresher, longer lasting flowers that haven’t been sitting in a local wholesaler’s warehouse waiting to be sold. Cutting out the middle men means fresher flowers, more affordable pricing, and a smaller carbon footprint- that’s what Petaldriven.com is all about!

Do you provide support on how to place an order?

Absolutely! We provide support for all our items in the store. On our video channel you can find video tutorials on how to make flower arrangements and how to care for flowers once they have arrived. Send us an email with your inquiry and we’ll get back to you.

Before you buy

Before you press the CHECK-OUT button, take a look at your calendar about when to get your flowers delivered. Let’s give you an example: Maria’s wedding is on Saturday, April 14. She’s looking to order her flowers about 6 weeks before her event to ensure the freshest and most seasonal blooms at the most reasonable prices. She’s going to order her flowers to be delivered on Thursday so that any tighter blooms will have the opportunity to open fully before her event. We don’t recommend getting flowers delivered on Saturdays, as any delay will may cause the flowers to be stranded overnight and there are no deliveries on Sunday. Also, if you’re arranging flowers for an event, keep in mind that some flowers require a little time to open up. If your event in on Saturday, having the flowers delivered on Wednesday or Thursday so that there is a little time for them to bloom. Before you check-out as well, we recommend ordering about 10% over what you expect you will need in order to account for any loss of product in the days between your event.

Get Free Shipping!

We are dedicated to delivering exceptional value and convenience by offering free shipping on all orders and ensuring that our customers receive the freshest flowers directly from the farm. Our goal is to empower DIY enthusiasts, wedding planners, and event organizers to create stunning floral displays that leave a lasting impression, all while enjoying the ease and affordability of shopping with PetalDriven.com.

Guarantee

We guarantee the quality of our flowers. Please make sure that you follow the care instructions which are provided in the FAQs and on each product page. Flowers are a product of Mother Nature, and therefore their appearance may differ slightly from the images on PetalDriven.com. In order to qualify for our guarantee please ensure that your flowers are immediately hydrated upon receipt. PetalDriven.com is not responsible for mishandling of the flowers by the customer. Therefore, PetalDriven.com is not responsible any damage that appears after the customer has received and hydrated their flowers.

Claims

Satisfaction is guaranteed. If, for some reason, you are not satisfied with your shipment please email PetalDriven.com Customer Service at info@petaldriven.com or call us at 1.888.Petal.29 (888-738-2529) as soon as possible. We require digital images to be included with any claims, to be submitted within 48 hours of delivery.

Cancellations

Cancellations will only be accepted up to 7 days prior to delivery. If you would like to change items in your order please contact us directly at info@petaldriven.com or call us at 888-PETAL-29.

Refund Policy

At PetalDriven.com, we strive to provide the highest quality fresh cut flowers and exceptional customer service. If for any reason you are not completely satisfied with your purchase, please review our refund policy below:

  1. Eligibility for Refunds:

    • To be eligible for a refund, you must notify us within 24 hours of receiving your order.
    • Refunds are applicable for flowers that arrive damaged, wilted, or in poor condition. Please provide clear photographs of the flowers as evidence of their condition.
    • Refunds are not available for dissatisfaction due to subjective preferences (e.g., color, size, or shape variations).

  2. Refund Process:

    • To initiate a refund, please contact our customer service team at [customer service email] within 24 hours of receiving your order. Include your order number, photographs of the flowers, and a brief description of the issue.
    • Our team will review your request and, if approved, will process your refund within 5-7 business days. Refunds will be issued to the original payment method.

  3. Partial Refunds:

    • In some cases, partial refunds may be issued if only a portion of the flowers in your order were damaged or if the issue is minor.

  4. Non-Refundable Situations:

    • We do not offer refunds for orders that are not reported within the 24-hour window.
    • We are not responsible for damages that occur due to improper care or handling after delivery.
    • Customized or special orders are non-refundable unless they arrive damaged or in poor condition.

  5. Exchanges:

    • In lieu of a refund, you may request an exchange for the same product or a product of equal value. Exchanges follow the same eligibility criteria and process as refunds.

At PetalDriven.com, your satisfaction is our priority. We are committed to resolving any issues promptly and ensuring you have a positive experience with our fresh cut flowers. If you have any questions or need further assistance, please contact our customer service team at [customer service email].