We guarantee the quality of our flowers. Please make sure that you follow the care instructions which are provided in the FAQs and on each product page. Flowers are plants and therefore their appearance may differ slightly from the images on PetalDriven.com. In order to qualify for our guarantee please ensure that your flowers are immediately hydrated upon receipt. PetalDriven.com is not responsible for mishandling of the flowers by the customer. Therefore, PetalDriven.com is not responsible any damage that appears after the customer has received and hydrated their flowers.
PetalDriven is not liable for any missing packages or any damages due to weather delays, shipping service delays, or delays due to government inspection, and/or any damages resulting from natural disasters.
PetalDriven.com is not responsible for any product quality issues which may arise from FedEx shipping delays, customs inspection delays, damage due to inclement weather or lost packages and stolen packages.
Satisfaction is guaranteed. If, for some reason, you are not satisfied with your shipment please email PetalDriven.com Customer Service at email@example.com or call us at 1.888.Petal.29 as soon as possible. We require digital images to be included with any claims, to be submitted within 24 hours of delivery.
These are natural products. The product you receive may vary slightly from the image shown.
We ship our flowers on Mondays, Tuesdays, and Wednesdays to make sure that they arrive at your door as fresh as possible for delivery on Tuesdays, Wednesdays, and Thursdays. If you’ve got a weekend event, we recommend ordering your flowers to be delivered on Wednesday or Thursday – that will give them the perfect amount of time to hydrate and begin opening so that by the time the weekend rolls around they are looking their best!
All of our flowers are shipped FedEx priority overnight, straight from our partners all over the world. That means they’ll arrive at your door, freshly cut, and ready for you to work your magic! Deliveries should arrive on the scheduled delivery date before 10:30 am. All deliveries are marked as “signature required” so please make sure that someone will be available to accept the delivery. *If there is no one to accept the delivery please contact us and leave a note in an area where the shipper will notice. The note should state that you have waived the signature requirement and will accept the delivery without a signature.
*Due to COVID-19 pandemic FedEx has temporarily suspended their signature requirements
Your flowers will arrive in a floral box, wrapped up in a protective paper or plastic sleeve. Once you open the box:
Your roses will arrive in a floral box, wrapped up in a protective cardboard or paper sleeve. Once you open the box:
Succulents are surprisingly easy and fun to care for and propogate!
Your succulents will arrive in a floral box, wrapped with protective paper or bubble wrap.
For use as a rooted plant:
If you are using your succulents in a floral design or bouquet, we recommend the pick method:
Your greens will arrive in a floral box, and may be wrapped up in a protective paper or plastic sleeve. Once you open the box:
Your flowers will arrive ready to use. Please note that dried flowers can be extremely delicate and it is completely normal for some shedding to occur during shipment. Upon receiving your flowers please:
Our team of experts will help you choose the best options, and walk you through the whole process. Call us or send us a message
Thousands of varieties of flowers from six continents to choose from, delivered directly to your door. Our quality and your satisfaction is guaranteed!
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