We guarantee the quality of our flowers, and back that guarantee up with a 100% money back guarantee if you are not satisfied with the quality of your flowers. Please make sure that you follow the care instructions which are provided in the FAQs and on each product page. Flowers are products of nature and therefore their appearance may differ slightly from the images on PetalDriven.com. In order to qualify for our guarantee please ensure that your flowers are immediately hydrated upon receipt. PetalDriven.com is not responsible for mishandling of the flowers by the customer. Therefore, PetalDriven.com is not responsible any damage that appears after the customer has received and hydrated their flowers.
PetalDriven.com is not responsible for any product quality issues which may arise from FedEx shipping delays, customs inspection delays, damage due to inclement weather or lost or stolen packages.
Our goal is to provide you with the freshest and best quality flowers possible. If, for some reason, you are not satisfied with your shipment please email PetalDriven.com Customer Service at info@petaldriven.com or call us at 1.888.Petal.29 as soon as possible. We require digital images to be included with any claims, to be submitted within 48 hours of delivery.
These are natural products. The product you receive may vary slightly from the image shown.
At PetalDriven.com, we strive to provide the highest quality fresh cut flowers and exceptional customer service. If for any reason you are not completely satisfied with your purchase, please review our refund policy below:
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Eligibility for Refunds:
- To be eligible for a refund, you must notify us within 48 hours of receiving your order.
- Refunds are applicable for flowers that arrive damaged, wilted, or in poor condition. Please provide clear photographs of the flowers as evidence of their condition.
- Refunds are not available for dissatisfaction due to subjective preferences (e.g., color, size, or shape variations).
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Refund Process:
- To initiate a refund, please contact our customer service team at info@petaldriven.com within 48 hours of receiving your order. Include your order number, photographs of the flowers, and a brief description of the issue.
- Our team will review your request and, if approved, will process your refund within 5 business days. Refunds will be issued to the original payment method.
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Partial Refunds:
- In some cases, partial refunds may be issued if only a portion of the flowers in your order were damaged or if the issue is minor.
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Non-Refundable Situations:
- We do not offer refunds for orders that are not reported within the 48-hour window.
- We are not responsible for damages that occur due to improper care or handling after delivery.
- Customized or special orders are non-refundable unless they arrive damaged or in poor condition.
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Exchanges:
- In lieu of a refund, you may request an exchange for the same product or a product of equal value. Exchanges follow the same eligibility criteria and process as refunds.
At PetalDriven.com, your satisfaction is our priority. We are committed to resolving any issues promptly and ensuring you have a positive experience with our fresh cut flowers. If you have any questions or need further assistance, please contact our customer service team at info@petaldriven.com.
Thank you for choosing PetalDriven.com!
We ship our flowers on Mondays, Tuesdays, Wednesdays and Thursdays to make sure that they arrive at your door as fresh as possible for delivery on Tuesdays, Wednesdays, Thursdays and Fridays. If you’ve got a weekend event, we recommend ordering your flowers to be delivered on Wednesday or Thursday – that will give them the perfect amount of time to hydrate and begin opening so that by the time the weekend rolls around they are looking their best!
All of our flowers are shipped FedEx priority overnight, straight from our partners all over the world. That means they’ll arrive at your door, freshly cut, and ready for you to work your magic! Deliveries should arrive on the scheduled delivery date before 10:30 am. All deliveries are marked as “signature required” so please make sure that someone will be available to accept the delivery. *If there is no one to accept the delivery please contact us and leave a note in an area where the shipper will notice. The note should state that you have waived the signature requirement and will accept the delivery without a signature.
*Due to COVID-19 pandemic FedEx has temporarily suspended their signature requirements
Your flowers will arrive in a floral box, wrapped up in a protective paper or plastic sleeve. Once you open the box:
- First unwrap the flowers and give them some room to breathe. They’ve just made a long trip so don’t worry if they look like they’re a little sleepy- just think of how you would feel after getting off an international flight!
- Have a bucket or vase with a few inches of water ready, and remove any foliage on the stems that might fall below the water line.
- The next step is to cut the stems with floral shears or a sharp knife about 1 inch from the bottoms. It’s always best to cut them at an angle, so that the flowers have even more space to drink from- water is their best friend!
- Then, simply place them in the water, and keep them indoors in a cool, dry place away from any heaters, air conditioning drafts, or direct sunlight and you’re ready to go!
- We recommend allowing the flowers to hydrate for at least 4-6 hours before starting to work with them, but the more time the better.
- Typically we recommend that our customers have their flowers arrive a few days prior to their event in order to give them the opportunity to hydrate and start to open so they can look perfect for showtime!
Your roses will arrive in a floral box, wrapped up in a protective cardboard or paper sleeve. Once you open the box:
- For roses, we recommend keeping them in their cardboard during the first phase of hydration.
- Have a bucket or vase with a few inches of water ready, and remove any foliage on the stems that might fall below the water line.
- The next step is to cut the stems with floral shears or a sharp knife about 1 inch from the bottoms. It’s always best to cut them at an angle, so that the flowers have even more space to drink from- water is their best friend!
- Then, simply place them in the water, and keep them indoors in a cool, dry place away from any heaters, air conditioning drafts, or direct sunlight and you’re ready to go!
- We recommend allowing the flowers to hydrate for at least 6-24 hours before removing the cardboard to work with them, but the more time the better.
- Once they are removed from the packaging, gently remove any excess foliage, and begin to carefully peel off the outer "guard" petals of the roses, which can be identified by a thicker petal and possibly some green color toward the base of the petal.
- Typically we recommend that our customers have their flowers arrive a few days prior to their event in order to give them the opportunity to hydrate and start to open so they can look perfect for showtime!
Succulents are surprisingly easy and fun to care for and propogate!
Your succulents will arrive in a floral box, wrapped with protective paper or bubble wrap.
For use as a rooted plant:
- If you would like for your succulents to root, once removed from the box, place your succulents directly on any natural surface, such as soil, rocks, wood, moss, or just about anything else!
- Next, give them a few spritzes of water from a spray bottle 2-3 times per week.
- Within about a week or so, you will start to see roots beginning to poke out of the bottom of the succulent
- Take a moment and congratulate yourself on becoming an official succulent grower!
If you are using your succulents in a floral design or bouquet, we recommend the pick method:
- Turn your succulent upside down so that you can see the round base at the bottom
- Take a sharp pointed pick like a bamboo skewer (or even a toothpick for smaller succulents) and line it up with the circular base at the bottom of the succulent
- Applying some pressure, start twisting the pick into the base of the succulent so that you pierce the bottom and insert the pick firmly into the base of the succulent
- Now that you've got your "succulent in a stick", you can insert it into any bouquet or floral design for a gorgeous desert chic look
Your greens will arrive in a floral box, and may be wrapped up in a protective paper or plastic sleeve. Once you open the box:
- First unwrap the greens and give them some room to breathe. They’ve just made a long trip so don’t worry if they look like they’re a little sleepy- just think of how you would feel after getting off an international flight!
- Have a bucket or vase with a few inches of water ready, and remove any foliage on the stems that might fall below the water line.
- The next step is to cut the stems with floral shears or a sharp knife about 1 inch from the bottoms. It’s always best to cut them at an angle, so that the greens have even more space to drink from- water is their best friend!
- Then, simply place them in the water, and keep them indoors in a cool, dry place away from any heaters, air conditioning drafts, or direct sunlight and you’re ready to go! We recommend allowing the greens to hydrate for at least 4-6 hours before starting to work with them, but the more time the better.
- We typically recommend ordering your greens to arrive 2-3 days before your event, although since greens typically have a longer shelf life than flowers (7-14 days), you can also order them to be delivered earlier with no worries.
Your Dried Flowers will arrive ready to use. Please note that dried flowers can be extremely delicate and it is completely normal for some shedding to occur during shipment. Upon receiving your flowers please:
