We guarantee the quality of our flowers. Please make sure that you follow the care instructions which are provided in the FAQs and on each product page. Flowers are plants and therefore their appearance may differ slightly from the images on PetalDriven.com. In order to qualify for our guarantee please ensure that your flowers are immediately hydrated upon receipt. PetalDriven.com is not responsible for mishandling of the flowers by the customer. Therefore, PetalDriven.com is not responsible any damage that appears after the customer has received and hydrated their flowers.
PetalDriven is not liable for any missing packages or any damages due to weather delays, shipping service delays, or delays due to government inspection, and/or any damages resulting from natural disasters.
PetalDriven.com is not responsible for any product quality issues which may arise from FedEx shipping delays, customs inspection delays, damage due to inclement weather or lost packages and stolen packages.
Satisfaction is guaranteed. If, for some reason, you are not satisfied with your shipment please email PetalDriven.com Customer Service at firstname.lastname@example.org or call us at 1.888.Petal.29 as soon as possible. We require digital images to be included with any claims, to be submitted within 24 hours of delivery.
These are natural products. The product you receive may vary slightly from the image shown.
We ship our flowers on Mondays, Tuesdays, and Wednesdays to make sure that they arrive at your door as fresh as possible for delivery on Tuesdays, Wednesdays, and Thursdays. If you’ve got a weekend event, we recommend ordering your flowers to be delivered on Wednesday or Thursday – that will give them the perfect amount of time to hydrate and begin opening so that by the time the weekend rolls around they are looking their best!
All of our flowers are shipped FedEx priority overnight, straight from our partners all over the world. That means they’ll arrive at your door, freshly cut, and ready for you to work your magic! Deliveries should arrive on the scheduled delivery date before 10:30 am. All deliveries are marked as “signature required” so please make sure that someone will be available to accept the delivery. *If there is no one to accept the delivery please contact us and leave a note in an area where the shipper will notice. The note should state that you have waived the signature requirement and will accept the delivery without a signature.
*Due to COVID-19 pandemic FedEx has temporarily suspended their signature requirements